We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a refund (less Postage costs) provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact within.
When items are purchased on clearance they are non refundable. Clearance items are items that only are available in certain colors and sizes. These items are non refundable when purchased from our clearance pages.
We require you to notify us of your return or exchange within 7 days of delivery to you the customer, starting from the day of delivery to you the customer.
We provide a Returns Authorisation form within your registered account area, please ensure that you complete this request form to enable us to deal with your request efficiently. No returns will be accepted or refunded if you do not complete the returns authorisation form provided within the 7 day period.
All returns must reach us within 7 days of you Returns Authorisation notification being completed (starting from time of notification reaches us). If you do not receive confirmation that we have received the goods within this time frame please contact us direct email@example.com
Please ensure that the correct address is used: UK address for all UK, European and Rest Of The World customers
All returns outside of the UK mainland we accept that mail services vary from country to country. We advise that you notify us of your postal date where we can make an allowance for time variance. We may require to send proof of posting where items are not received within 14 days.
Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
Returns on Body Stockings, Stockings & Tights are excluded from our general returns policy for hygiene reasons. These conditions do not affect your statutory rights.
No returns on Made To Measure or personalised items will be accepted unless the item is deemed faulty.
It is absolutely essential that when you return goods to us you obtain the 'certificate of posting/shipping' and that you ask for a 'signed for service' or a recorded delivery service for your package(s) that you are returning. We accept no responsibility for any items that are lost in the post. It is also advisable to email us when you have posted the goods so we know its on its way.
Once we have received your goods we will then process your request for either a refund or replacement. Please allow up to 14 days from receipt of your return for this to be done. In busier periods such as Halloween, Christmas and Valentines this can be up to 21 days.
We will not make refunds to a third party. Email address for further returns progress and mailing notification: firstname.lastname@example.org
For returns and exchanges
UK Europe & Rest Of The World
9 Anson Close